Returns

 

Returns

Boekel Scientific equipment and supplies have a two-year warranty. Should you need to return a product due to failure or defect, please reference “Returning Equipment for Service or Repair” below.


Equipment Return Policy

  • Any return requests must be received by Boekel Scientific within 30 days of shipment.
    • Please note that all requests will be considered on a case by case basis. In order to be considered for return, the product must be unopened, in its original packaging.
  • Any approved product returns are subject to a 25% restocking fee which will be deducted from any credit issued for return.
  • If a product is approved for return, Boekel Scientific will issue an RMA # which must be displayed on the outside of the box.
  • All freight costs are the responsibility of the customer.

Returning Equipment for Service or Repair

  • Please contact Boekel Scientific.
  • A Customer Service Representative will issue the following:
    • RMA # - which must be on the outside of the box
    • Decontamination Form - which must be completed and returned prior to shipment
    • Instructions for shipment
  • Products used in environments that are extremely hazardous such as radioactivity or biohazards, are generally not allowed back to Boekel. Review of the decontamination certificate will dictate a final resolution.