Returns

Boekel Scientific equipment and supplies have a two-year warranty. Should you need to return a product due to failure or defect, please reference “Returning Equipment for Service or Repair” below.

Equipment Return Policy

• Any return requests must be received by Boekel Scientific within 30 days of shipment.
• Please note that all requests will be considered on a case by case basis. In order to be considered for return, the product must be unopened, in its original packaging.
• Any approved product returns are subject to a 25% restocking fee which will be deducted from any credit issued for return.
• If a product is approved for return, Boekel Scientific will issue an RMA # which must be displayed on the outside of the box.
• All freight costs are the responsibility of the customer.

Returning Equipment for Service or Repair

• Please fill out and submit our Equipment Return Form by clicking here.
• Should you experience any issues, please contact Boekel Scientific.
• 1-800-336-6929 x5
• Email: Boekel-Info@BoekelSci.com
• Following receipt of the Equipment Return Form, a Customer Service Representative will issue the following:
• RMA # - which must be on the outside of the box
• Decontamination Form - which must be completed and returned prior to shipment
• Instructions for shipment
• Products used in environments that are extremely hazardous such as radioactivity or biohazards, are generally not allowed back to Boekel. Review of the decontamination certificate will dictate a final resolution.